Política de privacidad

How personal data is handled.

The data controller is UNMUTED SKY S.L.. Privacy requests can be sent to hello@unmutedsky.es with the subject “Privacy request”.

Data we may process

  • Identity and contact data, such as name, email and billing details.
  • Order data, including product, amount, currency, tax status, payment status and refund history.
  • Messages, support requests and community-access information.
  • Marketing preferences where consent has been given.
  • Technical and security data, such as IP address, browser, device and access logs.

Payment-card credentials are entered into Shopify’s checkout and handled by Shopify and the payment providers shown there; Unmuted Sky does not receive complete card numbers or security codes.

Purposes and legal bases

  • Contract: process the preorder, payment, delivery, support, community benefits and refunds.
  • Legal obligations: accounting, tax, consumer-protection and record-keeping requirements.
  • Legitimate interests: protect the service, prevent fraud, resolve disputes and improve essential operations.
  • Consent: send optional marketing communications or use non-essential cookies, if introduced.

Recipients and international transfers

Data may be shared only as needed with Shopify and checkout payment providers, website hosting and infrastructure providers, email-delivery and community providers, professional advisers, and public authorities where legally required. Some providers may process data outside the European Economic Area using an adequacy decision, standard contractual clauses or another legally recognised safeguard.

Retention

Order, invoice and transaction records are kept for the periods required by tax, commercial and consumer law. Support correspondence is retained while needed to resolve the request and related claims. Marketing data is retained until consent is withdrawn or the address becomes inactive. Security logs are retained only for a proportionate period.

Your rights

Depending on the applicable law, you may request access, correction, deletion, restriction, objection or portability, and may withdraw consent at any time without affecting earlier lawful processing. You may also complain to the Spanish Data Protection Agency at aepd.esor to another competent supervisory authority.

The service does not use solely automated decisions that produce legal or similarly significant effects. Purchases must be made by an adult or with the authorisation of a parent or legal guardian.